Privacy Policy
Last updated: March 26, 2025
 
1. Introduction
 

 
LovePoundbury/Community Association of Poundbury ("we" or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. By using our Virtual Community Hub (VCH) website, you agree to this policy. This policy applies to users in the United Kingdom and globally, where applicable.
 
2. Information We Collect
 

• Information You Provide Voluntarily
  Personal details you submit through contact forms, feedback emails, or other communications.

• Usage Data
  Information such as your IP address, browser type, pages visited, time spent on pages, and referral sources.

• Cookies and Similar Technologies
  Used to improve your website experience and analyse usage. 
   

3. Legal Basis for Data Processing
 
We process your data based on the following legal grounds under UK GDPR:

• Consent: When you explicitly consent, such as subscribing to newsletter updates.

• Legitimate Interests: To enhance our services and respond to your inquiries.

• Legal Obligations: To comply with regulations and legal requirements.
   

4. How We Use Your Information
 

• To operate and enhance our website and services.

• To respond to inquiries and feedback.

• To analyse website usage and identify improvements.

• To send relevant updates (only with your consent).

We also use feedback submitted about the VCH to improve its functionality and address missing listings.
 
5. Information Sharing
 
We do not sell or rent your personal information. However, we may share your data under the following circumstances:

• Service Providers
  We work with third-party vendors (e.g., hosting, analytics) that may process data on our behalf. This is done under strict contractual controls to ensure security and compliance.

• Law Enforcement
  We may disclose information to legal authorities when required, such as in response to legal directives.

• Third Parties
  Information is shared only with your explicit consent.
   

6. International Data Transfers
 
If your data is transferred outside the United Kingdom to third-party service providers, we ensure compliance with relevant laws using mechanisms such as Standard Contractual Clauses or adequacy decisions approved by the UK Information Commissioner's Office (ICO).
 
7. Retention of Data
 
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

• Contact and Feedback Data: Retained for up to 12 months from the date of submission to allow for processing and follow-ups.

• Usage Data: Retained for up to 24 months for analytical purposes.
   

8. Data Breach Notification
 
We take data security seriously and have measures in place to protect your personal information. If a data breach occurs, we will promptly inform affected individuals and notify the ICO within 72 hours, as required by UK GDPR.
 
9. Your Rights
 
Under UK GDPR, you have the following rights regarding your personal data:

• Access
  Request details of the personal data we hold about you.

• Correction
  Amend incomplete or inaccurate data.

• Erasure
  Request the deletion of your personal data.

• Withdraw Consent
  Revoke your consent for specific data processing activities.

• Object/Restrict Processing
  Limit or challenge the way we process your data.

• Complaint
  Lodge complaints directly with the ICO.
   

To exercise these rights, contact us at: dataprotection@lovepoundbury.org


10. Children’s Privacy
 
The VCH is not intended for individuals under the age of 16, in line with the UK GDPR. We do not knowingly collect data from children under this age. If you believe a child’s data has been provided to us, contact us immediately.
 
11. Security
 
We use reasonable measures to protect your data, including encryption, firewalls, and access controls. While no online system is entirely secure, we strive to adopt the best practices to safeguard your information.
 
12. Cookies
 
Our website uses cookies to enhance user experience and provide analytics.

• Legal Basis for Cookies
  Non-essential cookies are used only with your consent.

• Managing Your Preferences
  You can manage or disable cookies via your browser settings.
   

13. ICO Registration
  
LovePoundbury/Community Association of Poundbury is registered with the Information Commissioner’s Office (ICO). Registration number: [to follow]. This reflects our commitment to privacy compliance. See here
 
14. Changes to This Policy
 
We may update this policy periodically. Significant updates will be communicated on our website. Continued use of the VCH signifies your agreement to the revised terms.
 
15. Contact Information
 
For questions or concerns about this Privacy Policy or your personal data, please contact us at:
dataprotection@lovepoundbury.org

Address: c/o Purple Office, 6 Crown Square, Poundbury, Dorchester, DT1 3EN